Discussion Paper

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Executive Summary

List of Abbreviations

1. Introduction

1.1 Terms of Reference
1.2 The Expert Group on Electronic Commerce
1.3 Consultation Process

2. The Internet and B2C E-commerce

2.1 Consumer Use of the Internet and E-commerce
2.2 Consumer Complaints
2.3 Business Use of the Internet and E-commerce
2.4 Questions for Discussion on B2C E-commerce

3. The Best Practice Model

3.1 Australia’s E-commerce Policy Framework
3.2 The OECD Guidelines and International Cooperation
3.3 The BPM’s Guidance Principles
3.4 Awareness of the BPM
3.5 Adoption of the BPM
3.6 Questions for Discussion on the BPM

4. Current and Emerging Consumer Challenges

4.1 Scams and Security
4.2 Unsolicited Commercial Electronic Messaging
4.3 Privacy
4.4 Information Disclosure and Signposting
4.5 Redress
4.6 M-commerce
4.7 Questions for Discussion on Current and Emerging Consumer Challenges

5. Conclusion

Appendix A: International Approaches to B2C E-commerce Consumer Protection

Canada
New Zealand
United Kingdom
United States
Consumer Education

Appendix B: International Enforcement and Cooperation

ICPEN
Econsumer.gov
OECD Cross - Border Fraud Guidelines

Appendix C: The BPM’s Guidance Principles

Fair Business Practices
Accessibility
Disability Access
Advertising and Marketing
Engaging with Minors
Conclusion of Contract
Privacy
Payment
Security and Authentication
Application Law and Forum

Appendix D: Internet Surveys

Glossary